PPA | Credit management
Periodical Publishers Association PPA logo
You are here: PPA > Publishing > Credit and finance > Credit management ContactJoin PPALinksSearchSite mapHome
PPA and its members
News and features
Events and seminars
PPA supplier listing
Advertising and marketing
Circulation
Legal and public affairs
Publishing

Homepage
Careers
Credit and finance
 Homepage
 Agency recognition
 Credit Awards
 Quiz Night
 Benchmarking
Data and trends
Editorial
Guide for new publishers
HR & training
Independent publishers
Interactive
Regional magazine group
Partwork Publisher group
Careers and training
Production
Environment


PPA Jobs - Jobs in magazines, media & publishing
spacer.gif

The Essential Guide to getting Paid

  1. Identify billing customer
    • If customer has an account - proceed to order processing and invoicing.
    • If customer does not have an account - send an account application form.
    • New account application form requested by customer on headed paper:
      • filled in by customer.
      • Credit check:
        • Good credit rating - set account credit limit.
        • Not credit worthy - inform sales team and make recommendation (prepayment). If approved by credit control, move to opening new account.
    • Opening new account
      • Notify sales of account number and credit limit.
      • Place booking on ad booking system.
    • Order processing and invoicing
      • Receive written order confirmation.
      • Confirm:
        • Customer purchase order number;
        • Billing customer and address.
      • Receive signed confirmation back from customer.
      • Check that enough credit is available on the account:
        • If not - inform credit control who will authorise / decline order.
      • Place order on ad booking system
      • Invoices to be produced on publication date of each magazine.
        Procedure:
        • Print invoices;
        • Post to customer account;
        • Send invoices out (ensure that COIs are attached to invoices or sent separately at earliest convenience).
      • Send monthly statement
    • Collection
      • Credit control to review with customers all current and overdue invoices on account.
      • On receipt of payment:
        • allocate payment;
        • all relevant invoices cleared from account
        • if unpaid invoices, go to identify disputes.
      • Identify disputes:
        • credit control to take disputes to specific magazine / department / sales person;
        • if not valid dispute - pass claim back to customer with backup information
      • if valid claim, then the following steps have to be taken to ensure timely payment.
      • Credit note application form produced:
        • sent to the relevant magazine / department for signature;
        • application back to credit control who will process credit note.
      • Following review, credit control will confirm that those invoices not in dispute will be paid within agreed payment terms.
      • If no dispute, but invoice has not been paid, credit control should take following action:
        • Despatch collection letters (minimum 1 per month).
        • Contact customer by phone (minimum 1 per month).
        • Contact relevant magazine / department and ask them to contact customer.
        • The customer's account will be placed on stop - future ads pulled.
        • The account will be passed to solicitors / debt collectors for further action.
      • If payment received, review account again as per step 1.
    • Reporting
        • Purpose:
          • Company is informed of disputes and issues related to credit control.
        • Focus:
          • Cash collection performance against targets
          • Analysis of overdue and disputed invoices
        • Types:
          • Credit control monthly report:
            • Cash collection performance for the month as per targets.
            • Outstanding disputes.
            • How many credit notes produced per month?
            • Main reasons for raising credit notes.
            • Problem agencies.
            • Liquidations.
        • Disputes reports - specific to magazine / departments.
        • Lists all identified disputes
        • Circulation:
          • finance department;
          • financial controller, finance director advertising department;
          • ad directors;
          • publishers.
    spacer.gif spacer.gif
    Click here for more information on BPA
    spacer.gif
    #
    PPA and its members | News and features | Events and seminars | PPA supplier listing
    Advertising and marketing | Distribution | Legal and public affairs | Publishing | Careers and training
    Privacy Policy | Contact | Join PPA | Links | Search | Site map | Text only | Home
    Images courtesy of CadmiumThis website is ACAP-enabled
    #