Course Summary
Although objections may seem insurmountable at times, there are only a few different types of objection. Delegates will discover how to identify these and overcome them.
Course Description
Although objections may seem insurmountable at times, there are only a few different types of objection. Delegates will discover how to identify these and overcome them.
Suitable for: Sales executives with up to 12 months' experience and those looking for new ways to overcome advertiser objections with confidence.
Course content:
- what is an objection?
- at what stage in the sales process are objections voiced?
- how to respond when an objection is fired at you – using probing questions
- what are the different kinds of objections we face?
- recognising and classifying objection types
- how to deal with the price objection
- using a structured process to avoid confrontation and take a controlled approach