Coronavirus

Royal Mail Statement to Publishers

By PPA Staff

4 May 2020

UPDATED: Temporary change to postal arrangements on Saturday will be for a six-week period.

UPDATE:  The Royal Mail are putting in place a temporary relaxation of the USO (Universal Service Obligation), which will be for a six-week period ending on 13 June 2020. The temporary adjustment is solely to deal with the absence, quality and volume issues created by the pandemic. The USO will then revert as normal to six day letters. 

Our postmen and postwomen are working very hard across the UK in challenging conditions. As we said at the start of the coronavirus crisis, there will be some disruption to services. Relevant factors include high levels of coronavirus-related absences and necessary social distancing measures. 

We understand the importance of the postal service in keeping the UK connected at this time. We have also listened to our hard-working colleagues who have asked us to ease the additional burden on them if possible. As a result, we are making some temporary changes to postal services.

From 2 May we will temporarily no longer deliver letters on a Saturday. We will continue to provide a letter delivery service from Monday to Friday as normal. The majority of parcel services will be delivered on a Saturday including 1st and 2nd Class Parcels, Royal Mail Tracked 24 and 48, Royal Mail Tracked Returns, Special Delivery Guaranteed and International tracked services.

Customers should continue to post both letters and parcels as usual on Saturday. We will continue our Saturday collections from businesses, post offices and post boxes as normal. 

We will resume the six-day-a-week delivery of letters and parcels from June 13.

Click here more information on changes.

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